How do I resend an access e-mail to a holder ?

You've opened access to one of your company's subscribers, but he or she tells you he or she hasn't received the access e-mail.

The first step is to ask the owner to check his or her spam and junk mail files. 
If the e-mail cannot be found, follow these steps :

1️⃣ Go to the account tab and select the relevant account :

2️⃣ Set accesses to "NO" then save :

3️⃣ Once the accesses are set to "no", repeat the operation and set the accesses to "YES", then save. This will send a new e-mail.